Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
1. Introduction
osmosis-learning ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our animal care services.
By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you interact with us:
- Name and contact details (email address, postal address)
- Information about your pets (species, breed, age, health conditions, behavioural notes)
- Emergency contact information
- Veterinary clinic details
- Home access information necessary for providing services
- Payment information
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our animal care services
- To respond to your enquiries and service requests
- To communicate with you about bookings, scheduling, and updates
- To send you relevant information about our services (with your consent)
- To improve our website and service offerings
- To comply with legal obligations
- To protect against fraudulent or unauthorised activity
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to fulfil our service agreement with you
- Legitimate interests: Processing necessary for our business operations and improving services
- Consent: Where you have given explicit consent for specific processing activities
- Legal obligation: Processing required to comply with applicable laws
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Our team members who need access to provide services
- Service providers who assist with our operations (payment processing, website hosting)
- Professional advisors (accountants, legal counsel) as needed
- Regulatory authorities when required by law
- Emergency services or veterinary professionals if your pet requires urgent care
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain client records for six years following the end of our service relationship.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to or restrict certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the details provided below.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
10. International Transfers
Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
osmosis-learning
47 Greenfield Lane
Bristol BS1 5QR
United Kingdom
Email: [email protected]